Specialist-Network Administration

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

As a Specialist - Network Administration, you will be tasked with designing, implementing and maintaining networks by building modern network configurations and connections, troubleshooting network problems and being able to multitask

• Maintain an accurate inventory of Network Infrastructure

• Create and update technical documentation to be presented to clients as well as for internal support purposes

• Ensure that the IT infrastructure is patched regularly (windows OS/Antivirus/Network devices patches)

• Drive detailed network design documentations, and technology migration strategies/integration plans for solutions.

• Responsible for the delivery and ensure compliance is met to the regulatory standard by utilizing commercial Network Security / Firewall / TCP/IP / Routing Protocol skills

• Design, building and fault-finding on network solutions

• Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitoring network engineering performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning

• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution
• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• Maintain accurate time and records in all service tickets as performed.
• Support relating to technical issues involving Microsoft's core business applications and operating systems.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Perform the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches

What do you need to know?

• Knowledge to Administer systems and servers related to LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignments, computers, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users

• Knowledge of the infrastructure (hardware, client devices, operating systems, directory services, importance of systems redundancy etc.)

• Good technical understanding of Desktop OS, Server OS, Remote Working methods and their relationships with other systems

• Knowledge of all areas of IT Infrastructure outside of immediate area of specialization (Networking) to an intermediate level (Desktop OS, Windows OS, Client Systems, Directory Systems

• CCNP or CCNA certified is nice to have

• Bachelor’s degree in IT, Computer Science, Computer Engineering or similar related fields required.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!