Specialist, Marketplace Operations

Job Description

• Responsible for the brand presentation across the Marketplaces – PDP images, content (A+ content, Product Attributes, Keywords, Long & Short Product Description, etc.) for eCommerce Channel and handle the overall business operations. 
• Ownership of overall business health and key metrics (Profitability, UPT, Conversion, ATV, FMC, SLA – Forward & Reverse Logistics, Consumer Returns, Returns to Origin, Cancellations, etc.) 
• Work with retail merchandising teams to identify product gaps based on the partner organization's sale events and customer base. 
• Undertake a market study to develop an understanding of the competitor pricing, promotional offers, best practices, etc. to create an internal intervention plan.
• Oversee the day-to-day marketplace operations – product listing, price upload, FC operations, promotions, product listing ads, etc.
• Conduct root cause analysis on returns (DTO & RTO) and take corrective measures.
• Continuously work with the FC team to develop and execute efficient order to ship process to meet partners SLAs.  
• Manage the fulfillment centre & logistics budget, and Platforms operational expenses. Develop cost-saving opportunities and operational efficiencies.
• Define Key Performance Indicators of Fulfillment Centre & Logistics- track & report on the performance. Identify improvement opportunities and implement process enhancements.
• Implement Quality Check processes to ensure that products meet consumer expectations as listed on the platform and implement corrective actions.
• Maintain inventory to avoid out-of-stock situations and ensure accurate inventory listing to minimize catalog discrepancies. Ensure regular cycle count and maintain budgeted inventory cover.
• Work with SPF & finance team on Payment reconciliation and SPF claims. Set performance expectations, conduct performance reviews, and provide coaching to team members.

Job specific functional expertise:

• Build strong relationships with category teams at all eCommerce partners and cross functional internal teams
• Strong business acumen and understanding of Digital ecosystem (Website, App, Wholesale.com, Marketplace, Omni, Digital & Performance Marketing, etc.) and financial metrics  
• High level strategic thinking and demonstrates entrepreneurial drive
• Must demonstrate turnaround capabilities and can handle the unexpected with flexibility  

Education:  Management graduate/NIFT

Experience:

• Minimum 5 years’ experience in eCommerce
• Experience in the eCommerce sector, preferably in fashion

Functional Competencies:

• Knowledge of eCommerce operations and merchandising
• Knowledge of eCommerce promotion planning, implementation practices and Performance Marketing
• Strong analytical skills
• Well versed with MS office tools, Adobe Analytics, Google Analytics, etc.