Title: Specialist – Knowledge Management and Bid Support
Business unit - JBS Marketing
Reporting to Manager – Proposal Writing
Key stakeholders - Proposal Managers, Bid Managers/Directors, Bid Coordinators, Sales Enablement and Operations Leads, Regional KM SPOC, Subject-Matter-Experts
Direct reports - Not applicable
Duties & responsibilities
What this job involves –
Work collaboratively with the Sales Leads and proposal writing manager to provide support for varied bid management and Knowledge Management tasks (including SharePoint)
Bid Support:
- Actively engaged in gathering and managing regional content and data metrics, which are owned by multiple business teams in APAC.
- Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client-specific demands.
- Support the proposal leads in RFI/ RFP Submissions. Would need to edit or re-write the responses to provide the best suited responses.
- Contribute content to the Solutions and Proposals library through development of case studies, CVs, baseline content and creative elements for pursuits.
- Partner with functional subject matter experts and leaders to organize, manage, and share content with intended stakeholder audience.
- Assist in development of bid presentations, in coordination with proposal managers, sales leads, client account managers, bid-coordinators, and graphic design specialists.
Knowledge Management Specialist
- Key role in the design and management of the KM SharePoint site and workflow. Support in managing our regional knowledge network that is housed in an Office 365 SharePoint environment.
- Manage content lifecycle and work with content owners to ensure items are updated on a periodic basis and ensure proper document tagging & naming conventions are adhered.
- Maintain the library and other relevant business development collateral; identify best-in-class material.
- Performing quality control/testing and provide feedback on the functioning of web features in displaying content on content platforms.
- Ensure that the content management systems remain up-to-date, accurate, and functional
- Staying informed on KM and SharePoint best practices to identify and apply best practice improvements.
Performance objectives
- Provide quality support to the bid team by managing bid submissions within defined timelines, ensuring compliance with bid specifications and client requirements.
- Implement, maintain, and improve knowledge management systems to facilitate seamless access and retrieval of information.
- Ability to create/update content libraries
- Ability to work on designing/ formatting tasks (intermediate level)
- Ability to share ideas, display proactiveness, ownership of individual tasks, contribute in team projects, and ensuring closure in strict timelines
- Teamwork, timeliness, quick learning, resourcefulness, ability to ideate – would be the key traits
- Should be open to support during peak hours or after-office hours to contribute towards urgent client submissions
Key skills
- Proven experience as a Bid management/ Support Specialist, Knowledge Management Specialist, or similar role.
- Proficiency in using knowledge management software and related technologies.
- Experience in design/ formatting in MS Word and PowerPoint.
- Excellent communication and interpersonal skills, with the ability to facilitate knowledge sharing effectively within a diverse team.
- Strong organizational skills and meticulous attention to detail.
- Able to work on strict turnaround times, and have a problem-solving approach
Employee specification
- Post-Graduate, with excellent academic credentials
- 7-8 years of relevant experience from a professional services firm, including content management, and bid support
Location:
On-site –Gurugram, HR
Job Tags:
JBS
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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