Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Technical Client services role - that requires to interact with users and have a strong communication and technical background.
Requires Onboarding users, offboarding users and supporting them with technical expertise, support and setting improvements and future technology direction
Should be comfortable talking to users across multiple geographies and organizational hierarchies and being able to quickly resolve and reduce loss of productivity across the company
Be the face of IT and bring customer focus and empathy to work everyday
Should be able to leverage modern MDM systems like Jamfpro and Intune and have the ability to troubleshoot across Macs, windows and rudimentary Linux skills.
Should be able to manage logistics across the world using carriers like DHL & Fedex or other providers - part of handling a hybrid workforce globally.
Ability to use a ticketing tool, document user articles and leverage AI to find solutions quickly for user issues.
Fast thinker who can thrive in a fast paced environment with diverse technology needs.
Interact with multiple teams and represent the users concerns strongly to drive better resolution for the user community.
Curiosity to train, learn and grow into multiple possible roles across various technologies.
Job Location - We are also Open for Hyderabad or Bangalore.
Bachelor's degree in Computer Science or Electronics with at least 3 years of experience in supporting a diverse IT environment.
Deep understanding of Mac and Windows OS and troubleshooting on it
Strong understanding of JamFpro, Intune or equivalent MDM system
Understanding of DNS, DHCP and core networking concepts - inclusive of supporting a VPN based environment
High preference: Candidates who have worked with Google Workspace, Slack and Zoom
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.