About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:
Responsible for processing and managing accounts receivable transactions, ensuring the accurate and timely recording of customer Receipts, while delivering exceptional customer service.
Designation: Specialist/Senior Specialist -Forwarding Finance-Global Service Centre
Base Location: Navi Mumbai
Reporting to: Assistant Manager-Finance-Forwarding Finance-Global Service Centre
Key Role Responsibilities:
- Process and apply customer receipts, credits, and adjustments with a high degree of accuracy, ensuring seamless flow of financial transactions.
- Regularly verify and reconcile customer receipts, invoices, credit notes, and accounts, proactively identifying discrepancies and resolving them promptly to maintain accurate financial records.
- Prepare and analyse Days Sales Outstanding (DSO) on a monthly basis, providing insights into cash flow performance and highlighting any trends or issues that need attention.
- Handle incoming customer inquiries related to accounts receivable, providing clear and helpful responses and resolving any issues related to Receipts, application or disputes efficiently.
- Work closely with internal stakeholders, such as Sales, Customer Service, and Finance, to gather necessary data, clarify receipt application discrepancies, and ensure smooth order-to-cash operations.
- Identify and escalate unresolved discrepancies, anomalies, or process bottlenecks to the Team Lead/Manager for further investigation and resolution.
- Follow internal policies, procedures, and accounting controls to ensure compliance with accounting standards and legal regulations, mitigating any potential financial risks.
- Prepare and maintain accurate reports related to accounts receivable, highlighting outstanding balances, credit usage, and receipt trends for management review.
- Participate in identifying opportunities for process improvement, contributing ideas to streamline operations, enhance efficiency, and reduce manual intervention.
- Actively engage in cross-functional training to build knowledge of the broader business functions, supporting collaboration and gaining insights into the overall customer experience and financial impact.
- Assist in month-end and year-end closing activities related to accounts receivable, ensuring that all transactions are recorded in a timely and accurate manner.
- Ensure high-quality data entry and maintain the integrity of financial records, making sure that customer accounts and transactions reflect the most accurate and current information.
Skills & Competencies:
- Strong attention to detail and accuracy in financial data management.
- Ability to work well in a team environment while also being able to handle individual tasks effectively.
- Proficiency with accounting software and MS Office, particularly Excel for data analysis and reporting.
- Effective communication and problem-solving skills to manage customer inquiries and resolve issues professionally.
- Good verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment with multiple priorities.
- Ability to maintain confidentiality and handle sensitive information.
Education & Qualifications:
- Bachelor’s degree in accounting, Finance, or related field.
- 3-5 years of experience in Accounts Receivable or a related field.
- Knowledge of accounting principles.
- Familiarity with accounting software and systems (e.g. Oracle).
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
