Specialist - Fiduciary

Marsh is seeking candidates for the following position based in the Mumbai office.

Specialist - Fiduciary

What can you expect?

To ensure seamless accounting of Fiduciary portfolio assigned for either Client / Insurer or Third Party agents (Commission Agents).  Accountable for collection and settlement of premiums/Claims from/to client /Insurer and ensuring resolution of Insurance queries raised:

• To ensure timely delivery of the routine task expected on the accounts/portfolio assigned Ensuring highest proficient handling as per Fiduciary procedures and accuracy for the accounts assigned
• Maintain minimum Productivity standard
• Liaising with clients and Insurers
• Debt collection and Outward credit due to the account holder.
• Responsible for driving key KPI Financial metrics like unmatched cash, Income exposure, etc
• Respond to queries raised within 24hours or earlier (refer any technical query to senior member for support)
• Credit Control (Legacy, Collection of Inward premium, reinsurance recoveries, Inter Company Reconciliation, etc)

What is in it for you?

All benefits as per the location HR policy will be applicable

We will count on you for:

• To ensure timely delivery of the routine task expected on the accounts/portfolio assigned
• Expect a basic standard on accuracy and productivity
• Focus on Debt collection from clients for premiums/fees and claims from markets.
• Resolution of queries raised by client and Insurers including prompt response to their satisfaction.
• Reconciling cash received and seeking support if technical involvement. Reconciliation fundamentals using Insurance policy details.
• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Review of Process manual and seek clarity where required
• Driving unallocated cash numbers down and escalating when you foresee a challenge
• Ensuring upto date notes on outstanding revenue balances

What you need to have:     

• Knowledge of general Insurance principles, terminologies used, insurance process flow and ability to convincingly speak to them.
• Knowledge of credit control
• Advanced Excel knowledge
• Basic Math understanding
• Graduate (Commerce preferable)
• 3-6 of experience in operations in financial services or offshore processing organizations
• Knowledge of Insurance related credit control or Insurance background

What makes you stand out?

• Analytical ability
• Communication:  Verbal as well as Written
• Planning and Organizing
• MS Office skills:  Excel proficiency to be above basic
• Precision based approach

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person