Specalist - Insurance Operations

Marsh is seeking candidates for the following position based in the Mumbai office:

Specialist – Insurance Operations

What can you expect?

• An opportunity to learn and understand Australia and New Zealand Insurance Broking
• In-depth training & support to ensure smooth transition in the team

What is in it for you?

• Learn about new system and process
• Enhance your skills via various development programs offered in-house
• All benefits as per the location HR policy will be applicable

We will count on you to:

Process Management:

• Manages own queue of work to ensure timely delivery on all cases as per SLA
• Understands process steps and guidance and processes case as per process guidelines and checklist
• Escalates delays and queries appropriately after due investigation
• Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
• Ensures quality of data provided by taking end – to end responsibility of process delivery
• Participates in UAT testing of system changes to ensure accuracy and consistency of results
• Ensures regular reporting of performance on SKELTA/Camunda/JIRA and Workflow

Risk & Compliance:

• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Ensures operational risks are highlighted on time and escalates the same to proper authorities for corrective action
• Adheres to data and information security guidelines ensuring zero DLP
• Is aware of and adheres to regional regulations on data management, financial crime, GDPR etc

What you need to have: 

• Contributes to team-based approach in managing customer and stakeholder needs or completing projects.
• Demonstrates organizational values as it pertains to specific role requirements.
• Conveys ideas / information between knowledgeable audience members
• Ability to prioritize and handle multiple tasks during peak volume periods
• Conveys ideas / information between knowledgeable audience members
• Gathers knowledge through on the job training
• Graduate
• 4-7 years of experience in the insurance broking domain

What makes you stand out?

• Adaptable communicator
• Ability to work in teams
• Understanding of MS Office

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.