Taking the lead to manage the negotiation and business relationships development with external Service Supplier companies you build effective and profitable agreements transforming broad concepts into structured Strategic Services Suppliers Management Program. You are a key player to contribute to the solution design of local/multi-national and multi-partner projects involving Agilent partnership with Service Supplier companies for complex, high impact client agreements.
Key responsibilities:
- Accountable for managing and maintaining Service Providers and Service Contractors business relationships in defined region.
- Manage communications with low volume vendors; Agency letters, quotations, invoice follow ups etc.
- Processing and maintaining supplier data as part of Enterprise Solution deals - Quotations, Purchase Orders, Invoices, instruments, etc.
- Negotiate/establish pricing for small sized deals (strong negotiation skills are needed)
- Draft, review, edit and modify Service Agreement and Statement of Work documents as required.
- Ensure full legal compliance and alignment with Region, Sub Region or Country agreed strategy.
- Analyse suppliers' performance and conduct regular suppliers' evaluation reviews, involving Service Management as required.
- Conduct Service Supplier selection and negotiations to assure best Service Level Agreement and financial margin improvements.
- Contribute to develop suppliers sourcing strategy, priorities, plans for the defined Sub-Region or countries.
- Implement service sourcing strategy to ensure an effective, coherent & consistent service suppliers' program.
- Management of service suppliers program processes, documentation, data, contracts & exhibits in assigned territory.
- Work closely with Regional and Country legal/compliance teams, act as local contact to ensure the Service Suppliers working legal/compliance practices are up to date, communicated and in place.
- Contribute to competitive Supplier tender events at all levels of complexity, work with Service Sales and Project Managers, maintain service providers' services/products/prices data.
- Work closely with Customer Contact Centre to assure the Service Suppliers information is available to manage customers' calls.
- Ensure good co-operation and collaboration with local Service Managers.
We are looking for an engaging individual with a real passion for customer satisfaction and the following:
- Bachelor’s/Master’s Degree in any domain.
- Experience of 7 to 10 years with sourcing of analytical/laboratory equipment, working with 3rd party service providers.
- Experience in procurement / supplier management.
- Fluency in English an language.
- On a personal level, you are a customer focused, solution oriented and business savvy. You also have great communications skills to interact with a lot of stakeholders and can multitask to work with different projects concurrently.
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