Solutions Manager

Our newly formed automation team collaborates with multi-functional collaborators to identify and drive the development of solutions to optimize the company’s process, identify new growth areas, increase efficiency and decrease cycle time using various automation methods.

Builds Technology driven Solutions for overall Operational Efficiency inline with multiple Business Requirements.

• You will design, develop and implement AI-driven solutions to automate complex enterprise processes and drive operational excellence
• Prior deep expertise in building technology driven solutions to solve business problems resulting in efficiencies
• Must have built multiple solutions that showcases technology oriented solutions resulting in productivity and operational excellence
• Ability to quickly understand current processes, assess gaps and deduce technology driven solutions to drive operational efficiency
• You will use frameworks like LangChain / LambdaIndex to build intelligent workflows such as document summarization, natural language processing, conversational user interface and process automation, integrating them with platforms like Cisco Webex.
• You will be responsible for creating AI agents using framework like Crew AI or AI tools to drive automation and enhance decision-making processes.
• Prompt engineering expertise. You will define and apply evaluation frameworks for these applications, focusing on performance metrics (latency, throughput), accuracy and human-in-the-loop feedback for continuous improvement.
• Proficiency in React JS, JavaScript, HTML, and CSS will ensure seamless front-end development of AI solutions.
• Experience in implementing solutions with LLMs like ChatGPT, LLAMA 2/3, and prompt engineering is critical for building advanced AI solutions.
• Knowledge of machine learning frameworks (e.g., TensorFlow, scikit-learn, PyTorch), classic ML algorithms, NLP understanding platform, and deep learning techniques will drive innovative AI strategies.
• Expertise in databases like Snowflake, SQL, cloud platforms (AWS, Azure, Google Cloud), and microservices architecture is required for building scalable solutions, with a strong understanding of Cisco deployment architecture to optimize integration and operational efficiency.

We analyze data and market opportunities and activate the people, processes, and operational rhythms that enable our customers, our partners, and our company to achieve success while proactively mitigating risks. You’ll have visibility with senior leadership and engage in multi-functional programs, making you a key influencer of the business globally. Your success will be determined by the impact to bottom line and ability to go above and beyond.

You'll be a key member who will help build automation program into a high-performing team which exists to improve operational efficiency. We work hard and pride ourselves on solving sophisticated business problems. We develop strong relationships across the business and thrive on connecting the dots to discover new opportunities and build impactful solutions. We take our work/responsibilities seriously but also have fun together! You are a:

• Structured problem solver who can communicate concisely
• Highly organized, self-starter who is eager to learn and help wherever
• Consistent track record of driving multiple projects in parallel and successfully delivering it
• Person who asks "why" to understand the root cause so you can put structure to your thinking
• Person who simplifies the sophisticated to bring order to chaos
• Ambitious questioner who digs into the details so you can set and lead expectations across leadership levels
• Person who embraces complexity and thrives in difficult situations and is open minded and willing to explore new opportunities and know how to validate the potential and feasibility quickly
• Person who is inclusive of new insights and differing points of view, but able to connect dots and envision the “big picture”
• Multi-functional team member who thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues

• Master's degree in Computer Science preferred with 7-10 years of proven experience in IT, Data and Solution roles
• Must have an excellent track record of building technology oriented solutions and proven its outcomes in terms of efficiency and operational excellence
• Must have consistent track record in building solutions in not only traditional automation such as RPA, but also new age GenAI technology
• Experience supporting SLT as a business partner to collaborators
• Experience with software and SaaS business models
• Should be based out of Bangalore and be able to work 3 days from Bangalore office
• Must be able to showcase projects wherein manual effort was reduced by change in process, automation and resulted in overall efficiency ($ impact). Helps to have expertise in automation tools like RPA, Dagster, Selenium, NiFi
• Hands on experience with LLMs like ChatGPT, LLAMA 2/3. Expertise in classic ML algorithms, NLP and deep learning techniques.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco