Solutions Architect

Solutions ArchitectThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

In the HPE Chief Technology Office, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you.

What you'll do:

• Gain in-depth knowledge of OpsRamp tool and its capabilities
• Participate actively in all introductory sales calls
• Ensure to strengthen sales representative position in an account through discussing depth of organization resources and solutions
• Identify opportunities to present OpsRamp solutions for organization’s customers
• Ensure to extend to project management and development of customer expectations
• Head responsibility to deliver and deploy OpsRamp solution along with customer solutions (if needed) in customer atmosphere
• Train customer/ Operations engineers/ SMEs to enable administering OpsRamp solutions
• Identify and solve complex process and technology-related problems during the onboarding process through methodologies that rely on best practice.
• Understand customer processes, workflows and requirements and translate them into solutions within the OpsRamp platform
• Provide sales representative and customers with product and solution suggestions during pre-sales and post-sales discussions
• Update and maintain widespread engineering knowledge plus complex product aspect.
• Flexibility to work across multiple time-zones

What you need bring:

• Minimum IT Experience of 12 years
• Hands-on experience implementing and customizing monitoring, event management, and IT Operations Management (ITOM) solutions in complex environments
• Working knowledge of SaaS Platforms
• Ability to support multiple implementation projects.
• Ability to picture end-to-end architectural flow and present roadmap to customers.
• Deep insight into both on-premises and cloud-based infrastructure including VMware, Azure, AWS, GCP, storage and networking topologies, and infrastructure elements
• Operational knowledge of infrastructure monitoring tools and infrastructure monitoring standards including SNMP
• Operational knowledge of Alert and Event Management
• Operational knowledge and history of implementing role-based access models
• Ability to translate tactical information into Dashboards
• Ability to prepare technical documentation
• The ability to identify renewal and add-on opportunities, using lessons learned and looping them back to Account Executives
• Have an Agile mindset and is value-focused and guided by Agile principles
• Desire to be a part of a team of diverse, competent, and reliable individuals who trust one another and feel free to express their feelings and ideas
• Knowledge of Event Correlation and ability to relate events to technical and business services

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.