Job title: Solution Manager
Our Team:
This position is part of the Connect to Resolve (C2R) organization, a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.
The team is composed of Solution Leads, Project Managers, Process Leads and of Business Analysts.
Main responsibilities:
Manage a team of Business Analysts and Solution Leads located in our different and hubs who are in charge of platforms, tools and solutions in collaboration with DIGITAL teams – today’s scope, which can be evolving, is:
Chatbot/AI/GenAI solutions: IBM Watson, GenAI solutions under investigation
Service Management solutions: ServiceNow HRSD module, Telephony Call Centre solutions
Reporting solutions: Snowflake, PowerBI, Survey tools under investigation
Take accountability on the lifecycle, performance, communication, and documentation of the tools/platforms/solutions managed.
Develop Operational Excellence mindset within the team and foster collaboration with other teams and partners.
Develop and promote the team service catalogue.
Experience & Background:
Manager with successful experience in managing operations and delivery dealing with “business” information systems/solutions in an international context (L2 or L3 teams)
Well organized: structure, prioritize and meet deadlines.
High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization.
Effective business partnering and customer relations management.
Strategic thinking
Advanced in MS Office and Jira
Advanced in Service Management tools and frameworks
Advanced in Continuous Improvement frameworks
Basic knowledge in Project management methodologies
Basic knowledge in AI and GenAI tools
Basic knowledge in Reporting and Survey tools
Basic knowledge in Data privacy principles
Basic knowledge in Data and process modelling
Languages: English (fluent)
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!