Business Information: The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. Mission Statement: At Hitachi Energy, it’s the people that matter most - to us and our customers. This role is specifically designed to cater L1 support. Your Responsibilities: You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks. You need to play the role of L1 support wherever applicable. You will be responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism. You will be a customer advocate for timely response to issues and problem resolution and escalation and you should r eport all activities taken toward resolving customer issues . You should be able to multitask and maintain an organized work environment and should provide required support to customers during run time activities and provide online troubleshooting support and resolution. You should ensure participation 24/7 availability. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business. Your background: Basic knowledge in electrical engineering/science, bachelor’s degree in science, Diploma in engineering preferred. Prior experience of being in a customer support role needed for 1-2 years. Excellent Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set. High focus on customers and their needs. Proficiency in English language.
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