Brings impactful industry insights into customer engagements and closes Modern Work solution deals with customers. Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business.
Develops strategies for driving and closing strategic and/or prioritized opportunities. Leads the planning and execution on Modern Work opportunities with resources and partners to cross-sell and up-sell.
Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages the end-to-end business for strategic accounts across the organization. Leads forecasting for accounts and develops a solution portfolio and territory plan to drive intentional selling with on-strategy engagements in high-propensity accounts
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