Software Systems Engineer II

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job Description

Sabre is a global technology company that touches nearly every aspect of travel. Our innovative software enables more than a billion people around the world to plan, book and experience their travel at a time and price that is right for them. By delivering the technology behind travel, Sabre is working magic behind the scenes every day to make the world a better place, one journey at a time.

This is an exciting opportunity to come and work in a company that at number 26 is the top ranked company in the Dallas Fort Worth area on the InformationWeek Top 500 Leading U.S. Users of Business Technology. Here at Sabre, we develop world class technology solutions for the travel industry that have databases at their core.

This position has the opportunity to make a large impact on the business by implementing a new state of the art ITSM tool and process that will streamline the Product and Technology organization. The ideal candidate will have experience successfully implementing the ServiceNow tool and ITIL best practices in other large technology organizations.

General Description

• Member of the team responsible for supporting and implementing IT Service Management processes in the ServiceNow tool, including customizing data fields, workflows, and automation
• Work individually and with other teams on incident troubleshooting and resolution for ServiceNow-related issues.
• Provide analytical and technical expertise for ServiceNow configurations and scripts.
• Load, manipulate and maintain data between ServiceNow and other systems both manually or using plugins, web services, or other means as determined to be best fit for purpose.
• Deploy new releases and/or enhancements into the ServiceNow production environment.

• Work with process/product owners and other team members on and throughout development of new features and functionality, striving for consistency and aligning with best practices
• Participate in testing and correction of reported defects, including in support of ServiceNow upgrades
• Develop or update application administration documentation.
• Articulate technical concepts using easily understandable business language.

Job Requirements

EDUCATION: 

Bachelor's degree Computer Science or equivalent
 

Experience

• Minimum 1-3 years related experience. Prior software development experience preferred
• At least 1-3 years’ experience with the ServiceNow tool
• At least 1-3 years’ working in an ITIL aligned environment
• Experience working as part of an Agile Scrum Team
• Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations. Proven ability to work in collaboration with stakeholders and external service providers, building and developing effective relationships
• Has excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools
• Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications

Required Skills

ServiceNow experience with core ITSM modules (change, incident, problem and knowledge), Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, and/or Performance Analytics

Preferred Skills

• ITIL or Six Sigma process improvement experience
• Microsoft Excel and PowerPoint
• Scripting and/or workflows

Certifications

• ServiceNow Administration
• ITIL Foundations

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.