Job Description
DescriptionThe Private Cloud (PVC) Engineering team in the Rackspace Technology is looking for talented full stack developers with passion for modern web development standards.As a developer in our team, the Full Stack Software Engineer uses initiative and standard programming practices to ensure the stability and security of Rackspace’s automated solutions. Provides a high level of technical support through the ownership of complex automations that enable Rackspace to better serve our internal and external customers. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping these customers aware of every step along the way. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Career Level SummaryRequires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplinesSolves complex problemsWorks independently, receives minimal guidanceMay lead projects or project steps within a broader project or may have accountability for on-going activities or objectivesWilling and able to be cross collaborative with colleagues across business unitsActs as a mentor for junior level and fellow developersExperience/Education§Bachelor’s degree in computer science or related technology field is required.§At the manager’s discretion, additional relevant experience may substitute for the degree requirement.§5 - 7 years of technical engineering and automation experience§A minimum of 3+ years of automation engineering experience with server deployment, diagnostics, and remediations§Solid software engineering fundamentals gained through training, course work or relevant experience.Key ResponsibilitiesLead the development and implementation of system enhancements that will improve the capabilities, performance, and reliability of automationsDefine, design, and implement automated solutionsBuild and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user useCreate and oversee testing plans and test against and document automation scripts and programsDesign and develop automation scripts and programs in support of Rackspace and its customersCreate a series of automated actions that will allow for faster deployments and service restoration for internal systems and toolsReview, test, debug, and comment on task deliverablesDocument feature requests and bug reportsDevelop against current versions of the platforms supported by RackspaceContribute and develop new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature areaFocus on a specific feature area or componentProvide operational application supportInfluences functionalities that make broad contribution to our product and service offeringsWork within team to ensure projects and goals are being communicated and to reduce duplication of effortsCollaborate and share knowledge with other Engineers and Administrators on the support floorExpertiseStrong knowledge of Network fundamentals, including diagnostics with OS system toolsStrong knowledge of server DNS, SMTP, and TCP/IPStrong knowledge of DNS, including diagnostics with system toolsStrong knowledge of Docker and its use in a production environmentStrong knowledge of developer supporting tools such as various VCS (GitHub, Git, etc.)Strong development competency in all of the following languages: Windows: PowerShell, PythonStrong knowledge of Ansible, Terraform etc.Strong knowledge working with CI/CD pipelines (Jenkins, Travis, etc.) and version control systems such as Git.Strong knowledge of Project Management/Agile methodologiesStrong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name serversStrong knowledge in the application of current and emerging network software and hardware technology and protocolsRequires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketCritical CompetenciesSystems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are madeIdea Creation: Adaptive to design brand new solutions as well expand existing offerings to meet market needsPassionate about technology and has a desire to constantly expand technical knowledgeAbility to resolve a wide range of issues in imaginative as well as practical waysDetail-oriented in documenting information and practice good follow through techniquesAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityStrong written and verbal communication skills, both highly technical and non-technicalAbility to make appropriate decisions considering the relative costs and benefits of potential actionsCertificationsPreferred but not mandatoryMicrosoft Certification for Windows specialization (E.g.: MCSA/ MCSE, Fundamentals, Associate, Expert)RHCE for Linux specialization
