Software Asset Management - Service Management Analyst 1

What success looks like in this role:

Job Title: Software Asset Management - Assoc Eng Svc Mgmt

Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Key Responsibilities/Outcomes

• Support the SAM Practice Leader in delivering its services to our global clients.
• Lead/Collaborates with other Kier SAM team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
• Provides point of contact related questions or issues on software licensing
• Facilitates Unisys standard processes for ITIL core functions such as Software Asset Management.
• Provides point of contact for process related questions or issues and facilitates process related meetings.
• The successful candidate will also be expected to familiarise with one or more of major publisher licensing terms and conditions.
• Ensures contractual service support requirements are understood and managed.
• Presents operational and service level reports and explains service level suport available to internal or external customers.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
• Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation.
• Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues.
• Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately.

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You will be successful in this role if you have:

Key Qualifications
• Bachelor’s Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience.
• Understanding of ITIL V4 processes and principals.
• Solid verbal and written communication skills.
• Solid ability to create and document processes.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.