This role is responsible for proactively managing cash application projects/improvements for multiple business units rolling up under FCC, including daily cash application functions, weekly cash reporting, and successful resolution of unapplied and unidentified customer payments in a high-volume, fast paced environment with multiple ERPs. Cash application team members will be required to effectively multitask by accessing, researching, and updating customer records utilizing multiple computer applications, systems and resources. Working with their leads, the department staff will take direct ownership and responsibility for cash application for customer accounts and manage through the complete resolution of any payment/credit discrepancy issues. The achievement of these goals is accomplished through effective management of a virtual cash application team which includes Wolters Kluwer and 3rd Party outsourced resources.
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