It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
This role will support the Skills CoE Leadership team in building a strong skills data foundation, process design using skills data customer and will partner with the skills COE leadership on data governance for a skills ontology and data as an asset across Global People and Sales processes.
The key objective is to use skills as a foundation for effective workforce planning, and elevated learning for customer and seller ecosytem readiness, for hiring, dynamic career pathing, personalized learning experiences, and an internal talent marketplace, leveraging technology and data. This role will support all aspects of the COE - skills taxonomy, ontology, job architecture, job to skill and proficiency mapping, as well as employee skills profile and work closely with the Technology team on technical requirements and technical requirements and technology integrations relating to the implementation of skills intelligence at ServiceNow.
To be successful in this role you have:
Key Responsibilities:
1. Support the skills COE leadership team: Provide data-driven insights to help define the program’s scope, processes, objectives, KPIs, and priorities.
2. Business Process and Data Governance: Collaborate with cross-functional teams (HR, GLD, Enablement, Technology, Product) to establish robust business processes and governance structures for managing skills-related data
3. Act as the subject matter expert on skills taxonomy, job architecture, and proficiency data mapping.
4. Be the go-to person for resolving queries related to these areas.
5. Clearly communicate the importance and nuances of skills, both in technical detail (the “how”) and significance (the “why”) to stakeholders across the organization.
Required Qualifications:
1. 5 + years of hands-on experience in skill-based products.
2. Deep understanding of the skills ecosystem – skills taxonomy construct, HCM job architecture (e.g. Workday, SAP SuccessFactors job catalog) and/or skills ontologies (e.g. NASSCOM).
3. Demonstrated success with delivering global, cross-functional, programs, including planning, scheduling, monitoring and stakeholder reporting with multiple tasks in a dynamic environment.
4. Experience with analytics and understanding of support metrics and KPIs.
5. Support the lead planning meetings and reviews
Preferred Qualifications:
1. Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
2. Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
3. Experience working in a fast-paced, team environment.
4. Commitment to producing high-quality, cutting-edge deliverables.
5. Proficiency in data analysis tools like in Excel, SQL for data manipulation and analysis
6. Familiarity with relevant data privacy regulations (like GDPR or HIPAA)
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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