Job Summary
Your Focus
As Site Technology Lead, you will be responsible for providing exceptional customer service in an effective way, to all local clients and visitors within the specified offices within your sub regional remit. You will provide hands-on support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog.
The role is Gurgaon, India based and will report to Director, Regional IT – Greater Asia.
How You Will Contribute
Customer Service and Incident Management:
Deliver exceptional customer service while handling Infrastructure and Application Incidents, Request for Changes, and Services dispatched for Site Tech.
Maintain a delicate balance between providing excellent customer service and achieving operational excellence.
Project Management:
Participate in or lead global, regional, or local pilot and roll-out projects initiated by the global IT organization.
Team Supervision:
Supervise and coordinate day-to-day operational activities of the India team.
Work well with others, fostering a culture of teamwork and shared goals around technology initiatives.
Site Support and Information:
Assist the IT organization with site-related (client/end-user) information and activities, including projects, audits, IT contracts, and IT vendor management.
Provide ongoing support and training to ensure that technology is used effectively and that users feel confident and competent.
Continuous Improvement and Innovation:
Provide advice and collaborate with IT Management to enhance:
The working environment for Site Techs.
The perception of services by IT and the business.
The value delivered to the business (improving services for increased productivity).
Automation and Technology Adaptation:
Identify and implement automation opportunities to enhance efficiency, quality, and productivity of business processes.
Collaborate with colleagues and adapt to new technologies.
Hardware Procurement and Deployment:
Manage the procurement, inventory, and deployment of new endpoints.
Ensure proper decommissioning of old hardware in alignment with corporate guidelines.
Maintain the stock management levels working with the IT procurement team.
Business partner with India business leaders to understand business needs and work with IT Director on proposed solutions meeting business requirements.
What you will need to be successful
Essential Skills and Experience
Master’s degree or Bachelor’s in Computer Science / Information Technology / Electronics and Communication Engineering or any other relevant discipline.
Atleast 7-8 years of work experience in a MNC organization with minimum 2-3 years of team supervisory experience.
Good understanding of current technologies and stay updated with the latest trends and advancements.
Ability to find new ways to solve problems and improve efficiency through technology.
Ability to understand the broader business goals and align technology initiatives to support these objectives.
Experience in team supervision, including participating in or leading global, regional, or local IT projects, and supervising and coordinating the day-to-day activities of a team.
IT support experience in a large-scale workstation, tablet, and smartphone environment with wireless and LAN technology, preferably in a multi-skilled helpdesk environment.
Strong Understanding of IT support and service delivery processes, such as ITIL 3 or 4.
Ability to persuade and motivate others to embrace new technologies, often acting as a bridge between technical teams and other departments.
Exceptional customer service and negotiation skills.
Excellent written and verbal communication skills, enabling them to explain complex technical concepts in a way that is accessible to non-technical stakeholders.
Strong knowledge in stock management and deployment, including managing the procurement, inventory, and deployment of new endpoints, and ensuring proper decommissioning of old hardware in alignment with corporate guidelines.
Willing to travel.
Preferred Skills and Experience
Knowledge in a variety of IT technologies including but not limited to: desktops/operating systems (Windows 10 and 11, macOS), LAN, Remote VPN connectivity, cloud-based productivity suites (Microsoft 365, AWS), server technology, business applications systems (SAP, BW), mobile devices (iOS, Android), and cybersecurity best practices.
Understanding in generative models, deep learning, and data analysis will be critical in creating intelligent and transformative AI applications. You will work closely with cross-functional teams to conceptualize, design, test, and deploy AI projects that drive innovation and provide value in the rapidly evolving field of artificial intelligence.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more