Site Reliability Engineering Professional

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk

Your Role and Responsibilities
Role
Site Reliability Engineer
Responsibilities

• Part of the team who manage Multi-tenant SaaS env under strict SLA for Millions of customers
• Monitor system performance and reliability, proactively identifying and resolving issues
• Develop and maintain automation tools to streamline infrastructure management and deployment processes
• Collaborate with development teams to ensure best practices for software development, deployment, and operations
• Ensure security and compliance across all infrastructure and operations
• Lead the design, development, and maintenance of scalable and reliable infrastructure
• Implement and manage CI/CD pipelines to ensure efficient and smooth software releases
• Conduct root cause analysis of system failures and implement solutions to prevent recurrence
• Optimize resource utilization to ensure cost-effective operations
• Stay up-to-date with the latest industry trends and technologies, integrating them into our processes where appropriate
• Participate in a follow-the-sun on-call rotation

Required Technical and Professional Expertise

• 4-7 years of experience in a DevOps/SRE role
• Strong experience with cloud platforms (AWS preferable)
• Good knowledge in Ansible
• Proficiency in infrastructure as code (IaC) tools (Terraform, CloudFormation, etc.)
• Experience with containerization and orchestration (Docker, Kubernetes)
• Strong knowledge of CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.)
• Proficiency in scripting languages (Python, Bash, etc.)
• Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack, etc.)
• Experience with technologies like Apache Httpd, Redis, Tomcat
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and collaboration skills
• B2+ English level proficiency”

Preferred Technical and Professional Expertise

• Proficiency in scripting languages (Python, Bash, etc.)
• Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack, etc.)
• Experience with technologies like Apache Httpd, Redis, Tomcat
• Ability to participate in capacity planning and scalability assessments to support business growth and requirements
• Well aware of SLI, SLO, SLA and Error Budget concepts and their implementations and provide on-call support and participate in incident management & response activities as needed
• Solid understanding of networking and security principles
• Experience with Linux/UNIX systems administration is a plus.
• Strong communication and collaboration skills
• B2+ English level proficiency