Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior consultant Specialist.
In this role, you will:
- Working as a Infrastructure SME for Microsoft SharePoint 2019 (on premise) and other collaboration products.
- Collaborate closely with product owner to define collaboration products roadmaps and keep other areas of HSBC informed about the technological infrastructure capabilities.
- Support the collaboration infrastructure and large-scale projects (such as migration / upgrade to new product version like SharePoint 2019/Subscription Edition, infrastructure, and capacity management).
- Identify operational activities and automate the process with DevOps engineers, support initiatives aimed at IT optimization & cost reduction, increase user productivity & security, support business growth or meet regulatory requirements.
- Performing maintenance of the Windows and Linux infrastructure, services, and networks. Leading processes like upgrades, patching, rebooting.
- Troubleshooting and resolving SharePoint issues or malfunctions. Ensure that any incidents arising due to system, application or human failure causing disruption of service to customers is escalated to the relevant department in a timely manner.
- Perform capacity planning and setup a process for clean-ups, backup-restore and data archival. Ensure appropriate monitoring and alerting are in place across infrastructure, applications, and services.
- Accountability for delivery – takes ownership of the products assigned, manage projects backlogs and lead to delivery
