SevOne Support Engineer

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Responsible for working collaboratively and individually to solve customer issues in a fast paced, ever changing, and complex environment. Directly responsible for providing timely responses to customers, supporting all components and processes of IBM SevOne NPM new and existing software. The complexity of customer issues is advanced, and a moderate amount of guidance will need to be provided in performing tasks. May be assigned to specific client or client group.

Required Technical and Professional Expertise

• 3 years hands-on experience as a development/support engineer or software engineer
• Experience:
• Proficient with Linux OS (file and process management)
• BASH shell scripting
• SQL queries (mainly select and joint syntax)
• Dockers and Kubernetes
• Skills:
• Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators)
• Exhibit good logical and analytical problem-solving skills
• Ability to adapt quickly to changing, growth-oriented environment
• Exhibit and deliver consistent detailed work product results and possess ability to independently see a project through to completion
• Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels
• Exhibit initiative with new technical challenges as well as new technologies”

Preferred Technical and Professional Expertise

• none