Services Program Manager/Transition & Transformation Manager

Job Description

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

The TTM is responsible for:

Responsibilities

• Establishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, management of change & communications etc.) as listed in the SOW.
• Managing the Transition program for all HP functions (Managed Services, Customer Support, HR, Procurement etc) and co- ordinates all the PMO internal and external project activities.
• Leading the overall Transition/Transformation team during pre-sales and/or Transition/Transformation phases of the delivery
• Manage/support Transition.
• Manages execution of Transition (project) activities.
• Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Deal Project Plan and customer Transition/Transformation plans.
• Lead and manage the execution of the Project Plans.
• Ensure regular reporting and communication of Project status to internal and external stakeholders
• Act as primary customer interface during Transition/Transformation
• Manage Project Change Requests working with internal and external stakeholders.
• Financial management for Transition/ Transformation activities, including setting budgets, approving forecasts. The overall transition/transformation budgets are provided by the finance team, internal allocation and spend monitoring by delivery teams is TTMs responsibility.
• Accountable for leading internal breakthrough improvement programmes. Is seen as an authority and leader in all aspects of transition / transformation activities.

Education and Experience Required

• ITIL Certification (Intermediate/Expert)
• Project Management Professional (PMP) Certification, or equivalent experience is an advantage.
• Must have an Undergraduate Degree. (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)).