ServiceNow SME

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Role: ServiceNow SME
Location: Pune, Mumbai, Bangalore, Chennai

Skills Required:

• Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc. 
• 4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management. 
• 8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc. 
• 10+ years of professional services/consulting experience 
• 4+ years of experience documenting tool requirements from ‘To-Be’ processes and assisting the IT organization in comparing various Vendor’s tool products 5. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert 
• ITIL v3 or v4 Foundation Certificate 

Responsibilities:

• Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features. 
• Defines coding standards for the platform and integrations best practices, as required. 
• Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided. 
• Very good documentation skills
   

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