Job Description
Career CategoryInformation SystemsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.What you will doLet’s do this. Let’s change the world. In this vital role you will be responsible for the design, development, and maintenance of ServiceNow Core Platform operations and key modules, including Strategic Portfolio Management (SPM), Security Operations (SecOps), and Human Resources Service Delivery (HRSD). You will ensure the stability, performance, and scalability of the ServiceNow platform, working closely with key stakeholders to deliver high-quality, secure, and efficient solutions that meet evolving business requirements. In addition to your primary scope, you will provide support as needed for other modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (GRC/IRM), and custom-built applications. You will contribute to platform upgrades, performance optimization, troubleshooting, and support of the core platform functions, ensuring continuous improvement and operational excellence.Roles & Responsibilities:Develop and maintain the ServiceNow core platform, including SPM, SecOps, and HRSD modulesProvide support as needed in other modules such as ITSM, ITOM, ITAM, GRC/IRM, and custom-built applicationsDesign and implement system upgrades, patches, and platform maintenance activities to ensure system stability and performanceMonitor platform health, security, and performance metrics, and proactively address any issuesCreate and configure workflows, business rules, UI policies, client scripts, and integrations that align with platform operations and business needsManage and optimize platform configurations to improve performance, usability, and securityCollaborate with product owners, platform architects, stakeholders, and developers to ensure platform compliance with business requirements and operational standard methodologiesDesign and manage role-based access control (RBAC) for platform security and ensure alignment to compliance and security standardsAutomate platform operations to streamline administration and improve efficiencyProvide technical support and troubleshooting for platform-related incidents, working with multi-functional teams to resolve issues promptlyParticipate in ServiceNow platform strategy and roadmap discussions, contributing to continuous improvements and enhancementsMaintain up-to-date documentation for platform configurations, technical architecture, and operational processesStay ahead of with ServiceNow platform releases, features, and standard methodologies to recommend enhancements and innovationsWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients.Basic Qualifications:Master’s degree and 4 to 6 years of Computer Science, IT or related field experience ORBachelor’s degree and 6 to 8 years of Computer Science, IT or related field experience ORDiploma and 10 to 12 years of Computer Science, IT or related field experienceMust-Have Skills:ServiceNow Module Expertise: Extensive experience in Strategic Portfolio Management (SPM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), and proficiency in building and maintaining custom applications on the ServiceNow platform.Scripting & API Integration: Proficiency in JavaScript, Glide API, and Flow Designer for scripting and automating workflows, along with experience integrating third-party systems using REST/SOAP APIs across diverse ServiceNow modules.Custom Application Development: Solid experience designing, developing, and supporting custom applications on ServiceNow to meet unique business requirements across multiple departments.Cross-Module Support: Ability to provide technical support for all ServiceNow capabilities, including ITSM, ITOM, ITAM, GRC, and more, ensuring optimal performance and integration across the platform.Good-to-Have Skills:Project & Portfolio Management Knowledge: Understanding of project and program management principles to effectively configure SPM and handle project portfolios within ServiceNow.Security & Incident Response Expertise: Familiarity with SecOps workflows for handling security incidents, vulnerability response, and threat intelligence in alignment with standard methodologies.HR Service Delivery Optimization: Experience configuring and optimizing HRSD workflows to improve HR case management, onboarding, and employee service experiences.Reporting & Analytics: Ability to create comprehensive reports and dashboards that provide insights across SPM, SecOps, HRSD, and custom apps to support strategic decision-making.Professional Certifications:ServiceNow Certified System Administrator (Required)ServiceNow Certified Application Developer (Preferred)ServiceNow Certified Implementation Specialist (CIS) micro-certifications in SPM, SecOps, or HRSD (preferred)ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITSM, ITOM, ITAM, or IRM (preferred)Preferred Qualifications:Excellent analytical and troubleshooting skillsStrong verbal and written communication skillsAbility to work effectively with global, virtual teamsHigh degree of initiative and self-motivationAbility to manage multiple priorities successfullyTeam-oriented, with a focus on achieving team goalsStrong presentation and public speaking skillsWork Hours:This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm – 10:00pm IST; Third Shift: 10:00 pm – 7:00 am IST. Equal opportunity statementAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..
