About This Role
If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Information Technology and Digital Engineering team is dedicated to elevating the training experience to make pilots the best they can be.
Here are few reasons why folks love working at CAE!
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Work in a collaborative environment
- Be part of a high-performance team
Your Mission
As a ServiceNow Developer for Global IT Infrastructure, you will be responsible for developing and implementing ServiceNow solutions tailored to meet the unique needs of CAE as well as supporting internal IT system roadmaps to maximise benefits. You will work closely with stakeholders to understand needs and translate them into technical solutions, leveraging your expertise across all ServiceNow modules to drive success.
The ideal candidate will have a deep understanding of the ServiceNow platform, best practices, and coding standards. You will support CAE’s ServiceNow operations globally, covering all CAE’s business divisions and over 100 sites worldwide. In this position, you will be part of a Global Core IT team, interacting regularly with colleagues across all regions (Americas, EMEA, APAC).
Your Role & Main Responsibilities
Be an active member of the technology business transformation.
- Develop custom applications and modules within the ServiceNow platform.
- Customize ServiceNow applications and facilitate the rollout of new applications and modules.
- Develop workflows, scripts, and automation tasks to improve platform efficiency.
- Integrate ServiceNow with other enterprise systems and third-party applications.
- Develop and maintain API and data integrations between ServiceNow and other systems.
- Perform regular system maintenance, health checks, and optimization.
- Troubleshoot and resolve technical issues related to ServiceNow applications.
- Provide technical support and guidance to end-users and stakeholders.
- Work closely with business analysts and stakeholders to understand requirements and translate them into technical solutions.
- Collaborate with other developers and team members to ensure best practices and coding standards are followed.
- Create and maintain technical documentation, including design specifications, test plans, and user guides.
- Document code changes and system configurations accurately.
- Stay updated with the latest ServiceNow features and functionalities.
- Identify opportunities for process improvement and implement enhancements to maximize platform capabilities.
Be an inspirational and motivational colleague
- Share knowledge with team members & participate in various learning-sharing activities
- Contribute to the collaborative and stimulating work environment
- Be a change agent & Agile mindset promoter
Your Qualifications
Soft skills
- Strong oral and written communication skills in English - bilingual (English/French) preferred
- Results-oriented with great team spirit, leadership, and motivation skills
- Autonomous – comfortable exercising independent judgment in performing job duties
- Ability to interface with Business Stakeholders (Business Unit and stakeholders) at all levels.
Technical skills
- Bachelor’s degree in Technical Field.
- Minimum 4 years of hands-on experience with ServiceNow development and administration.
- Proven experience in developing and customizing ServiceNow applications and modules.
- Experience with ServiceNow integration using REST/SOAP APIs.
- Proficiency in JavaScript, HTML, CSS, and AngularJS.
- Strong understanding of ITSM, ITOM, ITAM and other ServiceNow modules.
- Experience with workflow design, business rules, UI actions, and ACLs in ServiceNow.
- Familiarity with database concepts and data modeling.
- Expertise in other modules such as ITOM, SecOps, ITAM, FSM will be an asset
- Strong understanding of ITIL framework and its application in ServiceNow implementations.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills, with a keen attention to detail.
What we have to offer
- Benefits: fully flexible for you to choose what is important
- Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)
- Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts
- Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan
- Work-Life Balance: Flextime & California Fridays all year
- Fun at work: social and community events all-year round!
Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.
#LI-SA2
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.
