ServiceNow CMDB Architect

Job Title: ServiceNow CMDB Architect

Location: Pune, India

Role Description

• Understands business requirements and Relationship Manage the stakeholders of Configuration Management. Lead and be accountable for ServiceNow CMDB requirement deliveries.
• Manage and prioritise demand.
• Analyze the key technologies, applications and services used by the Bank and model how these will be represented by Configuration Management tools
• Develop templates for user requirements to determine how processes and tools will provide solutions 
• Maintain and Develop the Common Service Data Model, Standards and Practices, alongside the Data Quality Team.
• Analyze existing system and service management tools and specify how data from these tools will be integrated with the Configuration Management tools
• Be a CMDB SME
• Guide, mentor and train team members
• Project Manage new demand through prioritisation, design, development and deployment phases in ServiceNow, whilst managing Stakeholder expectations.
• Review team activities to ensure CSI.
• Design and conduct training on the CMDB within ServiceNow
• Experience in complex data design and migration

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Collaborate and Communicate with stakeholders at all levels in the organisation to understand limitations, and therefore opportunities to improve technology, data and processes.
• Design, create and maintain a CSDM compliant data strategy required to support the many consumers of Asset and Configuration management data, supporting the future of the bank.
• Define technology changes required to ensure sustainable sets of accurate and complete data exist in the CMDB.
• Run disciplined governance activities ensuring high quality output, timely execution and transparency.
• Collaborate with internal teams to oversee, test and successfully deliver CMDB solutions.
• Professionally represent Asset and Configuration Management to internal customers and governance teams.
• Create, update and catalogue Documentation to enable Operational stability and sustainability.
• Representing the team to other Compliance and Risk & Control interfaces such as Group Audit and when required, directly to regulators
• Take responsibility for “Run the bank” Configuration Management processes and operations as required.

Your skills and experience

• Must have extensive experience of delivering complex technology and data based solutions within a Global Financial Services firm, or a similar size organisation in a regulated industry.
• Experience of using on platform reporting capabilities in ServiceNow
• Experience of managing and maintaining a Global CMDB across End User and Data Centre Configuration Items.
• Experience in ServiceNow managing Public and Private cloud solutions such as Google Cloud and VMware.
• Must have strong technical and architectural skills, demonstrating the ability to deliver sustainable solutions to solve complex problems.
• Experience of driving large-scale changes to working practices, with measurable impact to flow and business value.
• Experience of working closely and in partnership with senior business & technical leadership, and understanding of Agile delivery methodologies, development practices and tooling.

• Develop configuration mgmt plan, policies, controls, metrics
• Ensure performance, function and usablity
• Managing CI’s throught their lifecycle from cradle to grave
• Daily management of Configuration Items
• Ensure Data Quality Issues are proactively identified, escalated and reported.
• Strong analytical skills

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.