Service transition and change manager/Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Work Location: Pune

In this role, you will:

Ensuring service solutions are operable, recoverable, and maintainable and are transitioned into Production with the minimal disruption.

Service Transition

• Develop and maintain the service transition framework, ensuring alignment with HSBC's overall strategy and objectives.
• Lead the planning and coordination of service transition activities, managing resources, timelines, and risks effectively.
• Collaborate closely with project managers, service owners, and other stakeholders to ensure a smooth and timely transition of projects and changes.
• Ensure that new applications are introduced to Production are compliant with the Bank’s supportability standards and Risk framework.
• Produce regular and ad hoc reporting on the progress of Transitions to senior set of stakeholders.

Change Management

• Evaluate and prioritize change requests, assessing their impact on services, systems, and stakeholders
• Ensure that all change-related documentation is accurate, complete, and up to date.
• Chair and facilitate Change Advisory Board (CAB) meetings, ensuring all relevant parties are engaged and informed about upcoming changes.
• Oversee the post-implementation review process to evaluate the success and impact of changes.
• Monitor and report on the effectiveness of change management processes, identifying areas for improvement and implementing corrective actions.
• Ensure that the CAB maintains a forward schedule of changes, to anticipate and manage potential conflicts and collisions.
• Work collaboratively with problem management teams to analyse post change related incident reports and to avoid reoccurrence.