Job Description
Job Description:
Key Responsibilities:
Service Reliability Management:
- Lead the design, implementation, and maintenance of reliability strategies across a multi-vendor ecosystem.
- Define, monitor, and improve key performance indicators (KPIs) such as uptime, response time, and incident resolution rates.
- Implement and enforce best practices for service reliability, availability, and scalability.
Incident and Problem Management:
- Act as the point of escalation for critical incidents involving multiple vendors.
- Drive root cause analysis (RCA) and develop strategies to prevent recurrence.
- Coordinate with vendors to ensure timely resolution of incidents and effective communication.
Collaboration and Coordination:
- Facilitate collaboration between internal teams and multiple vendors to ensure aligned goals and smooth delivery.
- Oversee vendor performance through service-level agreements (SLAs) and operational-level agreements (OLAs).
- Conduct regular vendor reviews and provide feedback for continuous improvement.
Monitoring and Automation:
- Design and implement advanced monitoring solutions to ensure real-time visibility into service health.
- Promote automation to reduce manual intervention, improve efficiency, and enhance reliability.
Continuous Improvement:
- Identify opportunities to optimize processes, tools, and frameworks in the multi-vendor environment.
- Develop and maintain a reliability improvement roadmap in collaboration with vendors and internal stakeholders.
Compliance and Documentation:
- Ensure all services adhere to compliance standards and organizational policies.
- Maintain up-to-date documentation, including processes, RCA reports, and operational runbooks.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
