Create a better future!
Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.
Your responsibilities
Service performance management framework – The manager should be in a position to create a service management framework and design it to the needs of FLS and third party.
SLAs and KPIs framework, i.e. good practice SLAs, targets – They should be in a position to create, maintain and report out these on a regular basis by working along with the third party
SLAs reporting tools and methodology – Improvise and implement these methodologies within FLS and bring in world class practices
Service review meetings – Create a framework, agree with third-party, run the meetings and follow-up till end on the governance
What you bring
Education – Masters in any field
Prior experience – Minimum of 10 years in designing, running Service management framework with customers
Preferably from BPO industry and flexibility to work across shifts
Ability to work in a global environment
Experience in MNCs, multi-cultural environment is a MUST
Good communication skills and inter-personal skills
What we offer
Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options
Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
Financial support for continuing education
Employee Assistance Program
A global network of supportive colleagues and growth opportunities
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials