Service Management CRM

About Applied

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

Key responsibilities:

• Serve as an  interface with a  customer sub-group within a business unit or functional area such as Sales, Operations, Engineering, Service and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management and relationship management.
•  Analyzes business requirements or issues, converts analysis to functional specifications, and designs solutions to meet cross functional business requirements or resolve issues.  Perform and document software application configuration, prepare and execute testing  scenarios and scripts (unit, integration, performance, regression acceptance) and  data conversions. 
• Provides  business application functional support services  to meet performance, availability, customer service level agreement, and customer satisfaction targets. Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems.
• Delivers project and support services in area of responsibility within allocated budget. Responsible for development of budgets for small to mid size projects and/or for timely renewal of maintenance and subscription contracts.
• Adheres to and guides junior staff and contingent workers to adhere to GIS project management, software application development, testing, service management, change management, RCA  and other relevant processes, standards, governance and controls.  
• Plan and manage  small to medium sized business application  projects  to ensure effective and efficient execution in line with  guardrails of scope, timeline, budget and quality.
• Oversees/manages contingent workers performing project and/or support services. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Mange contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/cost.

Functional Knowledge:

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Expert in SAP Service CRM and hands on experience in implementation of S4

Business Expertise:

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership:

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact:

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

• Explains difficult or sensitive information; works to build consensus.

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Qualifications:

• Bachelors in Engineering with Major in Computer Science
• Nice to have Masters in Engineering
• 5+ years of hands on experience in SAP CRM
• Preferred Industry Certifications in SAP/CRM/S4

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.