Job Description
Business Information: Hitachi Energy is currently looking for an Service engineer - Digital and Transformer service for the Transformers Business to join their team in Faridabad, India. This team seeks a skilled and motivated individual. Transformers BU team leverages innovative and diverse technology to transform energy, delivering social, environmental, and economic value and enabling a sustainable energy future for current and future generations. The business’s comprehensive portfolio includes power transformers, traction transformers, insulation and components, digital sensors, and transformer services. The Company’s transformers have been deployed across power generation, transmission, and distribution to metals and mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more complex, the transformers play an increasingly vital role in improving power quality and network management. The Company is proud to introduce its TXpert™ Ecosystem, the next level in transformer digitalization, further advancing its commitment to innovation and sustainability. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills. Mission Statement: Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices. Your Responsibilities: Day-to-day travel to customer sites so flexible to travel throughout the India and nearby country. Allocate, drive, and monitor the workload based on content, delivery timescales and competences. Use available resources and operate in a responsive manner Ensure materials and components to feed service delivery are available for the tasks on time. Prepare documents and reports ready for sign off by the customer within deadline. Drive continuous service productivity improvement activities. Ensure service findings are delivered to the product/system local units. Comply with health & safety and environmental directives. Control the area of responsibility so that it is adequately supervised. Trouble shoot simple failure equipment and respond to mitigate the problem arising in the future. Provide recommendations to management for improvement. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background BE/Diploma in electrical engineering. 3-5 years Field Service Engineer experience in the power sector – within Transformers (Distribution, Dry, Power, Traction etc) Customer focused able to communicate at all levels. Able to take a leading role as well as function within a team. Proven experience working with prestigious business customers. Proactive with initiative, knowing when to escalate and delegate. Able to operate under pressure to tight deadlines with a flexible attitude to work. Able to work on your own initiative and make decisions. Proficiency in both spoken & written English language is required.
