Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Security Risk and Audit Operations
Good to have skills : Risk Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Lead, you will manage end-to-end operations for client deals and delivery capabilities for a complex offering. You will own service quality, cost, and leadership of delivery teams. Additionally, you will contribute to solution development, growth, and sales. Your typical day will involve overseeing the operations of client deals, ensuring service quality and cost efficiency, leading and managing delivery teams, and actively participating in solution development and sales efforts. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Manage end-to-end operations for client deals and delivery capabilities - Own service quality, cost, and leadership of delivery teams - Contribute to solution development, growth, and sales Professional & Technical Skills: - Must To Have Skills: Proficiency in Security Risk and Audit Operations - Good To Have Skills: Experience with Risk Management - Strong understanding of security risk and audit operations - Experience in managing end-to-end operations for client deals and delivery capabilities - Ability to ensure service quality and cost efficiency - Leadership skills to effectively manage delivery teams Additional Information: - The candidate should have a minimum of 5 years of experience in Security Risk and Audit Operations - This position is based at our Bengaluru office - A 15 years full time education is required15 years full time education

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