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Role: Service Delivery- National Accounts
Location: Hyderabad, India
Full/ Part-time: Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role will resolve moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.
Key Responsibilities:
Calls Management & follow-ups for Closure to ensure TAT adherence.
On time Revert to customers on mails and ensure mails does not gets escalated to higher level
Dealer Management
National account customer management – Regular meetings, take feed back and corrective action for Improvement.
Building & maintaining the RAPPO healthy business relations, thereby ensuring the maximum customer satisfaction.
EFSR Tracking and ensuring 100% closure on Mobile App by channel partners.
PM Service Management – Ensuring 100% Reports for all National account customers through Mobile App / online Channel management portal.
Retrofit business management.
Spare parts management – Indent to closure of calls in field
CCN Support to Dealers – Training on Call allocation, Spare parts indent, Call closure etc.,
Voice of customer Feedback & follow-ups
Preparation of Quotation, submission, follow up with customer & dealer.
Billing /Payment follow up with NA Team & Customer and timely feedback to channels on their bills status.
Min 4-5 years experience in National accounts
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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