Service Delivery Manager

What success looks like in this role:

• You will lead a span of up to 10-15 associates (direct or matrixed), taking responsibility for all aspects of their training, development, performance, and career path.
• Inspire the team that provides 24x7 support coverage for our global clients.
• Consistently delivers high-value, "client-ready" work with minimal supervision. Experience in working collaboratively in a fast-paced, demanding IT support environment.
• Able to adapt to changing business needs and can design the process and execute accordingly. Follow prescribed processes or methodologies to ensure consistent timely resolution of events, incidents, and problems.

Technical and Professional Expertise:

• Bachelor’s degree preferably in Computer Science/relevant.
• The candidate should have an average of 10-12 years of experience in services.
• Basic understanding of software/Database concepts/application / operating system and mainframe servers.
• Experience in people management, handling meetings & shift in charge.
• Skills to communicate fluently and effectively with users and colleagues across the globe. Working exposure to Incident & problem management (ITIL).
• Ensure delivery of Operations functions and services are performed to the agreed SLA.
• The ability to prioritize workload and managing many applications/products at same time.

#LI-SS1

You will be successful in this role if you have:

Proven experience (5+ years) in service delivery management, preferably in a client-facing role.
2-4 years’ leadership experience

Excellent communication, negotiation, and problem-solving skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong analytical skills and data-driven decision-making ability.
Experience with budgeting, financial management, and reporting.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.