Job Description
Hello Talented
Techie!
We provide support
in Project Services and Transformation, Digital Solutions and Delivery
Management.
We offer joint operations and digitalization services for Global Business
Services and work closely alongside the entire Shared Services organization. We
make optimal use of the possibilities of new technologies such as Business
Process Management (BPM) and Robotics as enablers for efficient and effective
We are looking for Service Delivery Manager
- Oversee service delivery, take accountability,
and report performance (Service Levels. KPIs and Costs) of each individual IT
service.
- Building strong partnership relationships with
our providers, IT business partners and our business stakeholders.
- Manage ongoing IT Initiatives and onboard changes
on a controlled fashion to the Global Business Services world.
- Drive any regulatory and compliance related
topics together with our Provider Management and Risk and Compliance
chapters.
- Escalate performance related issues and customer
complaints to service owners and proactively discuss with the associate
providers our customer demands.
- Take ownership of all major incidents and
represent GBS at the crisis meetings. Communicate status updates to GBS
management and business stakeholders.
- Provide accurate and regular performance and
consumption reports to the management upon periodically and upon request.
You’d describe yourself as:
- Bachelor's
or Master's Degree in Computer Science or related Engineering field or
equivalent practical experience.
- Eagerness
to learn new technologies.
- Excellent
oral and written skills in English.
- Min 5 years of experience in similar role.
- Experience in dealing with third party-provided
services.
- Good
communication and networking skills in an intercultural environment and across
all management levels.
- Ability to manage and prioritize tasks
efficiently.
- Solid resource planning and problem-solving
skills.
- Knowledge of ITIL principles, DevOps and Project
Management methodologies
- Excellent
oral and written skills in English.
Ready to unlock the
full potential of technology? Join us!
This role is based in Bangalore. But you’ll also get to
visit other locations in India and globe, so you’ll
need to go where this journey takes you. In return, you’ll get the chance to
work with teams impacting entire cities, countries and the shape of things to
come. We’re Siemens. A collection of over 379,000 minds building the future,
one day at a time in over 200 countries. We're dedicated to equality and we
welcome applications that reflect the diversity of the communities we work in.
All employment decisions at Siemens are based on qualifications, merit and
business need. Bring your curiosity and creativity and help us craft tomorrow.
Job Details
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Job Location
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Bengaluru India
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Company Industry
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Other Business Support Services
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Company Type
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Employer (Private Sector)
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified