Service Delivery Engineer 2
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in [Bangalore].
As an subject matter expert you will be responsible for supporting the Corporate IT Business community, providing escalation-level support for IT Depot support issues. You will work with large global customer on IT depot/warehouse operations.
You will:
Monitor tracking of IT inventory, including hardware, software, and peripherals.
Lead regular audits to reconcile physical inventory with database records
Plan and configure IT equipment for deployment to end-users
Document all activities related to inventory management, staging, and depot operations
Leads process improvements, identifies inefficiencies, and reports them to management; Assists management in coordinating and conducting team meetings and group discussions
Manage functions such as shift schedules, training, research issues, ad hoc reporting, and client escalation
4+ years of experience in onsite IT support and/or IT Depot management.
Strong knowledge of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers, exchange ActiveSync, configuration of emails on iPhone and Android, Voice/Telecom and voice messaging systems.
Strong skills with business applications such as MS Excel and PowerPoint
Advanced troubleshooting skills
Advanced customer Service skills
Desirable Requirements
Certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Administrator, or equivalent
Knowledge of appropriate networks, products and protocols
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30 Oct 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
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