What success looks like in this role:
• May coordinate field activities for large and small teams. • May implements assigned training and performance directives. • Supports facets of service delivery for assigned programs or territories. • Performs as account relationship manager of regional accounts within the Service Desk. • May perform asset management coordination within field services operations, service desk and enterprise computing • Maintains timelines of deliverables, coordinates resources and ensures compliance with all budgetary constraints.
You will be successful in this role if you have:
• Bachelor's degree, minimum of three years of service delivery support experience. • Prior experience working in hardware break and fix, installation, desk side software support and service desk support. • Has some experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support. • Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. • Ability to work with technical documentation, statements of work, and contract requirements. Ability to work with team members, peers and external clients. • Must be able to work to specific service level agreement (SLA) requirement. • Familiarity with Microsoft office suite, project management tools, networking protocols and standards.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.