You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Focus
Participates in the investigation and resolution of incidents and problems in systems and services. Helps with problem identification, intensification and the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation, and adds to Post-Implementation Reviews.
Organizational Context
Entry –level experienced hire. Member of a Service Delivery team reporting to a Senior Delivery Analyst or a Service Delivery Manager/Director or a Director of Technical Delivery.
Key Responsibilities
·Assists in the investigation (root cause analysis) and resolution of problems
·Support in the development and deployment of preventative maintenance procedures
·Provides core support to Service Delivery work and meets the agreed quality standards of documentation and reporting
·Undertakes Disaster Recovery Testing
·Interacts with the product engineering and delivery & integration teams via assigned Retrospectives/Post-Implementation Reviews
·Adds to continuous service improvement by maintaining assigned standard methodologies and knowledge repositories
·Communicates the status of incidents, preventative solutions and resolutions to the Service Delivery Senior Analyst and/or Service Delivery Manager/Director
·Assists as a liaison between the Business Unit CIO and Infrastructure teams
·Carries out hands-on troubleshooting of devices and software in smaller markets
·Constantly looks outward at the larger market, and toward the future, to ensure a competitive practice.
Scope of Impact/Influence
·Work in conjunction with Unit CIO organizations to resolve problems/incidents and ensure that standard methodologies relating to preventative maintenance are communicated and understood within the development teams
Education & Experience
·Prior Technology work experience in a production/service/ operations support environment or within a product engineering organization as an Engineer.
·Experience with design and coding across one or more platforms and languages (e.g. Java, HTML5, JavaScript, .NET, JCL, COBOL) as appropriate
·Knowledge of distributed (multi-tiered) systems, algorithms and relational databases
·Bachelor’s Degree in computer science, computer engineering or related field required
High-PerformingBehaviors
·