Separations & Off-boarding Professional-French language

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Roles and Responsibilities:
• Manage the responsibility for Multiple Regional Offboarding processes. Manage the end to end offboarding process including but not limited to the following:
• Issuing necessary documentation to the separated employees which will also be in French Language. Assist in Employee and Manager queries which my be in French language.
• Liaising with all involved internal stakeholders to ensure timely & smooth exit process of separated employees.
• Constantly review associated processes and recommend changes for improvements and efficiencies in line with ESA ( Eliminate , Automate and Simplify)
• Communicate in a professional, positive, transparent, and courteous manner at all times with all levels of internal and external stakeholders
• Handle confidential matters/ information with the appropriate level of sensitivity.
• Identify, investigate, analyse, and resolve Issues identified within a process thus ensuring employee experience.
• Monitor and process tickets in the ticketing system. Resolve and close Escalated cases.
• Take part in Internal and External audits and ensure all related information are prepared well ahead.
• Collaborating on Final Pay Inputs to the Payroll Team and closing on employee’s Full and Final Settlement as per regional legal deadlines.
• Contribute to internal reporting, dashboard, metrics and RCA analysis.

Required Technical and Professional Expertise

• Should have good knowledge and proficiency in French language. Should be able to provide a French Language certification.
• 2-3 years’ experience on HR operation services with a Growth mindset and having analytical problem-solving skills.
• Strong working knowledge of Microsoft office, especially Microsoft Excel.
• Ability to handle multiple tasks under pressure.
• Understanding of any regional payroll process and proficiency in using HR software and tools will be an added advantage.
• Must have good Communication (English) skills, Interpersonal skills and Attention to Details. Must have good business email writing skills.
• Should be okay with weekend working while contributing to critical projects only.

Preferred Technical and Professional Expertise

• None