Job Description
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Business Descriptor:HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.Global Operations (GO) is one of three functions within HSBC Digital Business Services (DBS). GO is responsible to ‘run and deliver customer operations and help to manage change in the bank. Credit Services teams sit within Global Operations, works closely with colleagues from the Commercial Banking (CMB) and Global Banking & Markets (GBM) businesses to support credit applications from thousands of corporate and commercial customers from all over the world.In line with the adoption of Global Standards across HSBC, the Credit Services teams are required to verify documents that are submitted with every credit application. Financial Crime Compliance and risk standards mean that RMs and Credit Services work together to scrutinize the application and the proposed use of the funds.The process doesn’t conclude once the credit line has been opened by Credit Services colleagues and the customer can begin draw down on the agreed limits. Credit Services will continue to support CMB and GBM teams to monitor the covenants within the credit terms. This means that colleagues in Credit Services will periodically review the contract and financial information to ensure that the customer is continuing to abide by the terms of the credit agreement.Principal ResponsibilitiesEnsure efficient functioning of the department with a view to ensuring high quality service to both external and internal customers.Ensure the Banks interest are protected by:By ensuring compliance with regulatory and internal guidelinesBy ensuring that limit maintenance procedures are robustBy ensuring that the security documents are updated are in orderBy having effective systems to monitor exceptions of all natureBy ensuring that customer instructions are complied with so that there no counterclaims and suitsEnsuring regular interactions are done with all stakeholders & strong relationships are maintained.Service level agreements to be agreed and monitored at regular intervalsMaintain oversight over processes outsourced to Global Service Centers and ensure the service level agreements agreed with Business are met.Continually review processes to improve turnaround times and reduce costs and error ratesClosely interact with the valuers, asset inspectors and lawyersConduct quality checks on the services renderedEnsure that goals and measures are set and reviewed periodicallyImpart proper training wherever requiredEnsure prompt submission of returns to across Region, Group & regulatorsProvide need based and time sensitive MISRollout Regional and Global initiativesInterface with external auditors & RBI inspectorsEnsure compliance of audit recommendations pan-IndiaProvide input on the annual operating plan / SUC calculation and work toward meeting the set targets.Regularly monitor all controls owned and operated by the team and ensure they are effective at all times. Any self-identified issues are logged as per bank’s policy with a robust action plan to mitigate the same.
