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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Job Profile
A branch based customer facing role focused on servicing to primarily meet and greet customers upon branch entry & provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels.
Undertake lower risk product sales (up to and including account opening) and use EDRAS sales process to discover more complex customer needs for referral to sales staff and/or branch specialists. Deliver customer service proposition by providing a consistently excellent customer experience and engaging and assisting customers to use Digital & self service channels where appropriate.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.
1. Engage and Discover Customer Needs on Branch Entry
2. Acquire New to Bank Customers
3. Deliver Service Excellence
4. Promote and deliver Multi-Channel Engagement
5. Support the Branch
6. Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk