POSITION SUMMARY:
This position is responsible for the Transition of services for new customers which encompass systems, process and delivery scope. The candidate is responsible for all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service. This position is responsible for overall coordination, status reporting for the project. This individual must possess extensive knowledge and expertise in transition management and project management methodologies and tools. Candidate is responsible for delivering all projects contained in the program portfolio on time, within budget and meeting strategic and business requirements.
Responsibilities:
Leadand/or assist in leading transition activities from contract signing to service delivery.
Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions
Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics
Create and manage projectdeliverables, milestones and required tasks per the schedule
Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues
Coordination of and response to requests for changes from the original specifications
Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts
Following established standards and procedures for project reporting and documentation
Building and maintaining positive working relationship with vendors and external/internal customers
Required Skills/Knowledge:
Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)
Experience in full life-cycle project development including requirements, design, development, testing and roll-out
Demonstrated experience in analyzing a business issue and developing a future state recommendation
Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;
Ability to analyze project needs and determine resources needed to meet objectives
Excellent communication, organizational, leadership, time management, and solution-oriented skills
Highly developed skills in using MS Office Suite applicationsincluding:
Project
Visio
Understand and Create Process Flows (Swim lanes, flowcharts)
Understand and Create Technical Diagrams
Excel
Import from different sources of data
Data Analysis using charts, pivot tables, filters and rules
Knowledge of basic to advanced Excel functions
Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
Strong negotiation ability and attention to detail
Strong understanding of Transition Management principles, procedures and best practices
Strong customer focus and ability to manage customer expectations
Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders
Strong teamwork and interpersonal skills
Worked with customers to develop solutions to complex business problems
Experience working with vendors
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail-oriented.
Excellent analytical and problem-solving skills
Ability to work independently with little supervision
Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
Ability to travel up to 25%
15+ years of progressive broad-based information technology and business experience
A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master’s degree highly desirable)
External project management certification such as Prince2, Six Sigma,CAPM/PMIor other project management certification
ITIL Certified
At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!
About Lenovo Services
We think and act differently!
Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.
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About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
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