Senior Technical Support Engineer -SDN/SDWAN

Job Description

Position: Sr.Technical Support Engineer - SDN/SDWAN

Location: Bangalore

Experience: 8+ years

Responsibilities: 

• Support for Juniper Cloud Native SDN and SD-WAN Products and Solutions which includes products like Contrail Networking, CSO, Session Smart Router) 
• Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN and SD-WAN Products and Solutions. 
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. 
• Work with other business units like development, service management and account team to timely resolve customer issues. 
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business 
• Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile; including their network topology, features, configurations, and service history that results in faster resolution. 
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities. 
• Mentor newly hired support engineers and peers in technical areas of speciality.

Primary Skills and experience required: 

• Ability to replicate customer issues in lab. 
• Excellent Customer handling and communication (verbal and written) skills 
• Experience in understanding and debugging SDN solutions. 
• Good understanding of Openstack, Openshift, Kubernetes. 
• Good understanding of networking virtualization (Vmware, GCP, AWS, KVM, Docker/LXC, Kubernetes etc) 
• Hands on experience in Redhat Openstack, Openshift, CloudStack, Ansible etc 
• Good understanding of IP-Fabric DC technologies 
• Good understanding of Linux networking. 
• Good understanding of SD-WAN solutions. 
• Sound knowledge of Linux and Micro Services based architectures and debugging. 
• Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks 
• Good understanding of L3VPN, EVPN, OVSDB, VXLAN protocols 

Preference to have understanding/Exposure/Expertise in one or more areas: 

• Python or Ruby in a cloud software capacity 
• Experience with networking routing protocols like OSPF, BGP, etc. 
• Helm Charts 
• Prometheus, Grafana, Lens 
• Kubernetes CRD 
• Service Providers specific L2/L3 VPN, MPLS, EVPN, IPSec, Hub/Spoke network use cases. 
• Knowledge of Juniper M/MX/EX/QFX platforms is a plus. 

Experience: 

Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 9+ years of experience in Networking Industry. 

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 

4+ years extensive SDN and/or SD-WAN and Virtualization experience. 

Preferred Certifications – JNCIA-Cloud, JNCIS-Cloud, OCSA, OCSP, RHCVA, VCP, Linux Certifications (RHCA , RHCE etc), Networking Certifications (JNCIA/JNCIP/JNCIE) and other equivalent. 

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.