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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Risk and Compliance Technology Product Delivery and Integration team is seeking a Senior Technical Program Manager with a strong product and tech mind-set. To be successful this individual will need to combine delivery excellence practices with practical and flexible approaches that result in value and efficiency for our solutions.
Key responsibilities:
- Enhance technology solutioning conversations while documenting progress and deliverables
- Impact the delivery lifecycle process: execution of test cases, removing obstacles to delivery, coordination of development activities across multiple scrum teams, and implementing standard processes for Agile methodologies
- Lead the engineering team in achieving PI deliverables/objectives while improving the team’s long-term performance via encouraging continuous improvement in ways of working
- Facilitate the creation of implementation roadmaps with support from product and engineering leadership
- Coach Product Owners through backlog refinement, backlog readiness, definition of ready/done, writing user stories, and cultivates continuous delivery of business value to end users
- Proactively identify and maintain transparency into impediments, risks, and dependencies. Ensures impediments are visible and handled through to resolution, raising up when vital
- Facilitate Agile events that help engineering deliver value incrementally and iteratively
- Drive the engineering team's deliverables throughout the Program Increment (PI) through coaching and facilitating team level events
- Influencing without authority through effective change and leadership management
- Respectfully and purposefully challenge the norms
- Living the Agile and SAFe Values and Principles
- Championing constant learning to drive improvements and standardization
- Inspiring collaboration and quality practices between system architects, Agile teams, and product teams
- Promoting compliance with SDLC standards across the team
- Ensuring data integrity for the team within the Agile Management tools
Minimum Qualifications:
- Bachelor’s degree in technology related subject area or equivalent experience required
- 5-8 years of experience with a consistent track record of growing responsibility
- Previous engineering experience is a plus
- Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality
- Excellent oral and written skills; Ability to efficiently communicate across product, technology and business partners
- Ability to deliver complex software iteratively and with quality
- PMI Certification preferred. Scrum Master Certification or demonstrated proven experience (certification may be required within designated timeframe).
- Experience using Rally delivery management platform is required
- Experience with SDLC Methodologies & Practice
- Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
