Senior System Manager I

Department- Quality IT Systems IN (DD&IT Staffs)

Are you an experienced IT professional with a passion for quality and compliance? Do you have a knack for managing complex IT systems and ensuring they operate seamlessly? If so, we invite you to join our team as a Senior System Manager I at Novo Nordisk. Read more and apply today for a life-changing career. Apply Now!

The position
As a Senior System Manager at Novo Nordisk, your responsibilities include organizing and overseeing the annual disaster recovery drill, managing user access rights and permissions, coordinating access reviews, and overseeing departmental SharePoint sites. You will also provide guidance on best practices for access management and SharePoint content management to the team. Key responsibilities are as below:

• This position will be responsible for Novo Nordisk's RMC (Record Management System) and GxP printing solutions, focusing on system management, compliance, validation, and documentation. Ensure compliance through periodic reports and deviation management, while preparing and representing during audits and inspections, including conducting mock audits for readiness.
• Serve as a Subject Matter Expert (SME) for Quality IT Systems compliance, managing service levels, budget responsibilities (GSD, IAM, AM, AD, licenses), SOW/PO management, and vendor engagement for RMC systems to ensure reliability and optimal performance.
• Act as a transition manager for new GxP systems, overseeing capacity review, supplier audits, and documentation gap analysis while ensuring compliance, user satisfaction, and strong stakeholder relationships with system owners, end users, and IT suppliers.
• Serve as the key link between support, releases, and projects, ensuring seamless communication of critical defects to DevOps and facilitating information flow between system managers and support teams.
• Liaise with system owners, LoB management, functional support teams, and super users to ensure seamless system operations and alignment with business needs and ensure compliant operation of RMC systems and maintain agreed Service Levels (SLA) for all services from vendors.
• Responsible for maintaining, operating, and optimizing ITIL processes. Also oversees change control, configuration management, and ensures system availability meets agreed levels. Additionally, responsible for lifecycle management overview, documentation, and year wheel activities planning for RMC systems.
• Manage the IT Infrastructure, audits and compliance levels as per Novo Nordisk norms. Manage and liaise with the IT Infrastructure & IT System vendors providing system management support. Serve as a SPOC during External and Internal audits for RMC systems.

Qualifications
To be successful in this role, you should have:

• Bachelor’s or master’s degree in a relevant field, with 10+ years of experience in IT.
• In-depth knowledge of ITIL, Incident, Problem, and Change Management processes, with experience in IT project work, system operations, or maintenance within large organizations, preferably in the pharmaceutical industry.
• Strong experience managing service level agreements (SLAs), vendor management, service management, operations management contract management, and budget responsibilities, ensuring seamless coordination between business owners, product owners, and development teams.
• Hands-on experience with GxP requirements, representing GxP audit systems, validation, and compliance, ensuring adherence to regulatory standards through audits, inspections, and continuous process improvements.
• Capable of managing distributed teams across multiple locations, stakeholder management, leading Agile ceremonies, facilitating team dynamics, resolving impediments, and driving continuous learning and improvements.
• Good communication skills with the ability to collaborate and engage with external parties, primarily customers and vendors.

About the Department
The Quality IT Systems GBS department is an integral part of the Digital Data & IT Staffs Team at Novo Nordisk. Our team of highly skilled IT professionals is responsible for managing the IT operations of all major Global Quality IT systems. We ensure robust IT support for the entire Quality Management System, spanning across the globe. Our key objective is to guarantee product quality and patient safety through reliable IT systems.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
18th February 2025

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.