Senior System Engineer

Main Duties and Responsibility include:

1. Compliant with all company policies, processes, procedures and standards.
2. Perform duties in accordance to Chubb IT Service Management Processes 
   1. Utilise and manage Incident, Change & Service Requests using Chubb Global IT Service Management Toolset (ServiceNow)
   2. Promote user compliance to IT Service Management Processes
   3. Ensure IT asset registers are updated timely as required
   4. Monitor open Incidents, Change and Service request to ensure that remediation action is taken timely
   5. Investigate and attend vulenerabilitites on ICT and servers

1. Share Infrastructure Support
   1. Performing systems and network administration tasks in line with established processes, procedures and work schedule.
   2. Liaise with vendor, Regional Helpdesk and Local IT Teams on technical issues and problems resolution.
   3. Perform periodic patch maintainance to the Desktop, Notebooks & Servers.
   4. Perform Software Deployment using Microsoft System Centre Configuration Manager.

1. End User Support
   1. Provide guidance to users on usage of workstation hardware and software.
   2. Maintain high level of service and user satisfaction. 
   3. Perform installation, configuration, updates and support of user workstation. This includes PCs VDIs, multi-function printers, operating system software (Windows 10, 11), security software (MS Defender), VPN (CISCO Anyconnect), MFA(MS authenticator) for CBS India Offices. 
   4. Ensuring all IT support-related activities and changes implemented on EUS infrastructure (virtual and physical) are carried out in such a way so as to maximize systems and infrastructure availability for users and minimise exposures to system security vulnerabilities.
   5. User Support for Cisco Telepresence, and WebEx/Teleconference.
   6. Provide Executive IT support for key management staff.
   7. Perform configuration, user support and trouble-shooting functions for applications and IT systems (PCs, servers, printers and the network switches) during business hours and after hours (as rostered)
   8. Provide mobile device management support for iOS and Android devices in conjunction with Intune.
   9. Liaise with external suppliers and service providers as may be required for equipment deliveries and service repairs. 
   10. Ensuring an efficient approach to problem resolution is maintained through timely root cause identification and implementation of a one-time fix for the problem, avoiding the need for repeated “band-aid” fixes.   
   11. Ensuring a positive, pro-active “can do” approach is maintained and support is provided to users in a courteous and professional manner at all times.

1. Application Support
   1. Install application program patches as requested by applications support personnel.
   2. Perform in-house application installation, configuration and troubleshoot per instructions provided. 
   3. Perform installation, configuration and support of workstation applications including Microsoft Office, MS defender, etc.

1. Project Management Support
   1. Perform project management tasks related to assigned projects. This includes managing the full lifecycle of the project, timelines, resources, communication and reporting.
   2. Assist with technical aspects required as part of any IT project.
   3. Adhering to agreed schedules and meeting deadlines.
   4. Facilitate Periodic Project Reporting as required.   

1. Effective Teaming 
   1. Ensuring an effective level of communication is maintained with management and other IT Team members (local, regional or global), ensuring information about systems, application or network incidents, problems, changes, outages and other pertinent information is shared with other team members effectively and in a timely fashion.