Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Description:
Be a part/lead the technical team supporting the AML solution, mange day-to-day issues and ensure KPI/SLA is met.
Validate daily system monitoring report, lead the daily stand-up call and ensure that processes are completed, and the issues are resolved timely and accurately. This is important for the application users to meet the local AML regulatory requirements.
Implement and maintain process/procedure to ensure standard operating procedures are in place.
Ensure professional and timely support is provided for all users to resolve technical problems raised by them.
Deploy the deliverables from vendor/project team for new requirements in non-prod and prod environments.
Utilize incident management system to receive, track and close support requests.
Participate in improving the current support processes and procedures to prevent recurring problems for users.
Provide recommendations for end user based on historical problem solving and experience.
Research and test potential new software and hardware products that are introduced.
Ensuring inventories for Infra resources, Jobs, processes, etc. are maintained and are up to date.
Support business with new requests/enhancements to the system.
Manage and maintain the non-prod environments and ensure compliance with company policies and procedures.
Required Skills and Qualifications:
At least 10 years working experience in the IT team.
Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as an Azure Infrastructure Expert or in a similar role.
• Strong knowledge of Microsoft Azure services, including compute, storage, networking, and security.
• Proficiency in SQL, including database administration, query writing, and performance tuning.
• Experience with infrastructure as code (IaC) tools such as ARM templates, Terraform, or Azure Resource Manager.
• Strong understanding of IT infrastructure, networking, and security principles.
• Experience with DevOps practices and tools (e.g., Azure DevOps, Jenkins).
• Good to have experience with SSIS, SSRS and other reporting tools
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.