Senior Specialist Sales Tech EM

Specialist Sales Tech, EM HUB

Area: Emerging Markets

Department: Sales

Direct Reporting Line: Sr Manager Sales Tech

Subsidiary/country: EM

Location: India

GSMS Grade: P1

Number of Personnel Managed:

Purpose & Overall Relevance for the Organisation:

To ensure we develop our WHS operating model across all the current country/clusters. Enabling us to influence the global blueprint of Trans4m, to ensure its ready for our market.

Key Responsibilities:

· Support in harmonization, standardization and process improvement efforts within Customer Service & Sales within tools AFS/S4, EDI & CSD (Salesforce) specifically.

· Monitor CSD usage and ensure that Clusters have maintained and followed guidance provided by EM Sales Dev

· Support in User Acceptance Testing and actively report findings

· Drive communication of future business process/best practices

· Provide feedback regarding potential issues and barriers;

· Participate and lead actively in the training of new team members

· Support in the process and harmonize Digital Sales Solutions functionalities across EM – To ensure we are ready for Trans4m.

· Support in driving local change management for new business processes across EM - Specifically WHS

· Meet and exceed agreed objectives and timelines/milestones.

· Record and manage project issues and escalations on local side where necessary.

· Responsible to ensure operational readiness & change management within local workstream.

· Help develop plans to address issues within the area of WHS.

· Understanding of all E2E components of a WHS channel operating model including pre-season and in-season management

· Understanding of Customer Experience & Commerce and the whole Click platform ecosystem (e.g. Marketing, Sales, Finance, Customer Service IT)

· Track and report on tool usage and share insights with relevant stakeholders

Key Relationships:

· Sales (WHS) teams in Cluster

· EM HUB (excellence) teams

· Global Trans4m

· Global Sales

· Local brand and trade marketing teams

· Local finance team

· Supply chain team

Knowledge, Skills and Abilities:

· Minimum of 5 years’ experience in the sales across Retail or Wholesale, with an operational background and experience across EM countries

· Structured, organized and with strong ability to prioritize.

· SAP and ERP experience is beneficial

· Drive excellence on execution and a customer centric approach to build a sustainable business.

· Expert understanding of local Markets’ consumers, accounts, economic environment and commercial needs translated into strategic account management.

· Excellent communication skills including impactful presentation skills, influencing, negotiating and change management.

· Strong analytical skills and attention to detail.

· Advanced numeracy and literacy, with good IT skills (Word, Outlook, Excel, PowerPoint)

· Geographical mobility

· Fluency in English.

Requisite Education and Experience / Minimum Qualifications:

· University degree in Business Administration or Sales related field