Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management-1Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The Senior Specialist of Product Management will report to the Vice President of Account Level Management (ALM) in Global Consumer Products & Processing responsible for client management and management of analytical solutions related to ALM. This Senior Specialist will partner with our internal stakeholders in Regional Teams and our Product Management Team to manage on-going strategic relationships with key clients through our Global ALM suite of solutions. This candidate should have the ability to collaborate across a diverse group of internal stakeholders & regional partners, effectively manage multiple priorities and demands, and possess a deep understanding of transaction processing & the credit card industry.
Role:
This Senior Specialist will lead development and execution of analytical solutions across multiple customers. The role will require strong partnership skills as this Senior Specialist will be partnering with our regional lead in the US to ensure accurate execution of customer contract terms and partnering with customers to set-up testing and validation for the solutions leveraged. Quarterly monitoring and reporting on solution validity will be required as a measure of success. The Senior Specialist in this role will manage the relationship with the client on solution deployment and any impacts, while also identifying opportunities to scale the solutions improving customer penetration in partnership with the ALM Product Lead. This role will require the ability to collaborate across a diverse group of internal global stakeholders & regional partners, effectively manage multiple priorities and demands, and possess a deep understanding of transaction processing & the payments card industry as it continues to evolve into a digital footprint. The role will require availability during other key regional time zones. This candidate should be intellectually curious, energetic, a self-starter and able to operate with a sense of urgency. In addition, the role requires an individual who can demonstrate discipline in prioritizing efforts, and the ability to be comfortable managing through ambiguity. Candidate needs to have strong communication skills with an ability to refine and adjust communication to gain support & sponsorship from Executive Management, and experience in driving execution and alignment with Regional Teams, who may not share the same sense of prioritization or urgency.
All About You:
• A Bachelor’s Degree in business, finance, marketing, product management, or related field, or equivalent work experience (required) Knowledge / Experience
• Master’s Degree or equivalent work experience (preferred)
• Knowledge of Mastercard product and services suite (desirable)
• Proficient in python or R, Hive, Tableau, MSBI & applications, and VBA
• Experience with statistical modelling and predictive analytical techniques (preferred)
• Experience in overseeing multiple projects and initiatives concurrently
• Understanding of competitive offerings and industry trends
• Experience in working collaboratively in a cross-functional role operating with a sense of urgency to drive results
• Ability to influence and motivate others to achieve objectives
• Ability to think big and bold, innovate with intention, and deliver scalable solutions
• Ability to digest complex ideas and organize them into executable tasks
• Strong work ethic and a master of time management, organization, detail orientation, task initiation, planning and prioritization
• Self-starter and motivated to work independently with a proven track record of delivering success while operating within a team environment
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
